Top 5 Best CRM Software for Every Business – [Quick Guide]

by Lokendra Sinh - Nov 24, 2020
CRM Software

CRM Software can be the most important factor while running a business. A lot of things are involved in getting the customer to successfully close the deals.

Some of the common pain points businesses are facing includes:

  • Low Customer Retention Rates
  • Complicated Reporting and Tracking
  • Inconsistent Tracking and Access Customer Data
  • Disorganized and Disjoint Information
  • Slow Growth

That’s exactly where Customer Relationship Management (CRM) comes into play.

According to a report from Statista, the estimated revenue of the CRM industry worldwide is 43,510 million US dollars.

While CRM software helps businesses to solve critical problems, finding the best one for your business may feel overwhelming. We have done detailed research on CRM software, tested all of them before arriving at the top 5 best for the majority of businesses.

In this article, we are going to explore the 5 best CRM software for every business and find out about the services they offer. We will also look at some of their top features and their pricing.

The 5 Best CRM Software for Businesses

  • Salesforce Sales Cloud
  • Zoho CRM
  • Freshsales CRM
  • Agile CRM
  • Bitrix24 CRM

Salesforce Sales Cloud – (Web, iOS, Android)

Best Customizable CRM

crm software

Salesforce is the best option to choose when it comes to having CRM for small businesses where the money is not a constraint.

Benefits of Salesforce Sales Cloud

  • Offers a customizable CRM app with finely developed tools for team collaboration, sales processes, and many integrations.
  • Automating tedious tasks and decision-making processes out of the work-day.
  • Lead & Contact Management
  • Sales opportunity management

Pricing of Salesforce Sales Cloud

  • Free Plan: No
  • Essentials Version: $25 /user/month (billed annually)
  • Professional Version: $75 /user/month (billed annually)
  • Enterprise & Most Popular Version: $150 /user/month (billed annually)

Zoho CRM – (Web, iOS, Android)

Best for sales management

crm software

Zoho CRM includes everything from accounting tools to collaborative apps and it’s the best for business management solutions.

Benefits of Zoho CRM (not all are free)

  • It provides advanced sales forecasting and KPI tracking.
  • Workflow automation and lead management tools.
  • Provides lead predictions, real-time visitor alerts, and gamification.
  • Rest API and hundreds of extensions can be added to the CRM dashboard to further increase its functionality.

Pricing of Zoho CRM

  • Free Plan: YES, for 3 users.
  • Essentials Version: Rs 720 /user/month (billed annually)
  • Professional Version: Rs 1200 /user/month (billed annually)
  • Enterprise & Most Popular Version: Rs 2100 /user/month (billed annually)

Freshsales CRM – (Web, iOS, Android)

Best easy-to-use CRM

crm software

If operating complicated software feels frustrating, then Freshsales can cure this problem. It’s the easiest to use and less complicated than email software.

Benefits of Freshsales CRM

  • Provides good sales tools for monitoring deals, minimizing tedious manual data entry.
  • Built-in voice phone module that supports auto-dialling, call recording, and call routing.
  • Provides workflow automation and automatically captures leads through emails.

Pricing of Freshsales CRM

Freshsales is available at 4 feature levels

  • Free plan: YES, 21 days free trial
  • Blossom plan for small businesses: $12 /user/month (billed annually)
  • Garden plan for growing teams: $25 /user/month (billed annually)
  • An estate plan for large teams: $49 /user/month (billed annually)
  • Forest plan for enterprises: $79 /user/month (billed annually)

Agile CRM – (Web, iOS, Android)

Best CRM for automating marketing tasks

crm software

Agile CRM delivers extensive automation capabilities and robust feature sets. When combined with the features of CRM, it becomes the best CRM that helps to keep sales and marketing aligned.

Benefits of Agile CRM

  • Offers tools for multiple services, including email templates, forms, and website landing pages.
  • Automation of social media monitoring and marketing tasks.
  • Project management with drag and drop functionality, reporting, and timeline capabilities.
  • Automating upcoming voice calls and follow-ups by sticking to an online calendar.

Pricing of Agile CRM

  • Free Plan: available for up to 10 users.
  • Basic Version: $8.99 /user/month (billed every 2 years)
  • Regular Version: $29.99 /user/month (billed every 2 years)
  • Enterprise Version: $49.99 /user/month (billed every 2 years)

Bitrix24 CRM – (Web, iOS, Android)

Best CRM for multi-channel communication

crm software

Used by over 3.5 Million companies, Bitrix24 is the leading online CRM for small businesses and companies. Its free plan comes up with telephony and email marketing.

Benefits of Bitrix24 CRM

  • Offers pipeline management, sales cycle management, reporting, sales tracking, and marketing tools.
  • Built-in voice, video, email, and chat features to quickly reach out to leads.
  • Provides unlimited contact, deals, companies, invoices, quotes, and appointment scheduling.
  • Provides sales force training and total sales force management.

Pricing of Bitrix24

  • Free Starter Business Tool: for up to 12 users.
  • CRM+ Plan: $69 /user/month for up to 6 users.
  • Project+ Plan: $69 /user/month for up to 24 users.
  • Standard Plan: $79 /user/month for up to 50 users.
  • Professional Plan: $159 /user/month for unlimited users.


Every Business has different criteria and needs before committing to a paid sales CRM solutions. We have listed the top 5 software keeping this in mind.

There may be no perfect CRM software for any business, but based on your requirement and specific needs, there’s pretty much that the software listed above can offer.

What do you think can be improved about the listed software?

We are happy to announce that we have initiated the research on the following CRM software providers to be added to the list. Let us know your opinion. Get in touch with us at and help us know your product better.

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