Top 10 AI chatbot development companies 2020

One of the easiest ways to develop your business is to use a chatbot. Aspect Consumer Experience Index says that 61% of consumers believe that having chatbots is futuristic. AI Chatbot is known to have increased customers for many businesses. But it is not an easy task to find a chatbot that is effective in business development. Our team has researched the many AI chatbots, interacted with them, and got to you the top 10 AI chatbot development companies.

Drift

Features

• Pop-up Chat
• Website Visitor Tracking
• Notifications
• Customer Profiles
• Live Chat
• Sales conversion
• Targeted Emails
• Drift meetings
• Conversation Archiving
• Team Inbox
• Custom Interface

Drift is one of the top companies in the field of AI chatbot. Over 50,000 businesses enjoy the services of Drift chatbots. Drift chatbots are known for a variety of features, including scheduling conversations for specific visitors, ability to schedule meetings.

Because of the variety of features it provides, Drift is expensive and hence more suitable for medium and large businesses than small ones. Even then, premium and free versions are available to accommodate small businesses and startups, but with limited features.

ManyChat

Features

• Social Engagement
• Audience segmentation
• Reports and Analytics
• Targeted Emails
• Drip Sequences
• Notifications
• Quick Start Templates
• Customer Profiles
• Live Chat
• Custom Interface
• Sales conversion

Social media is the best place for business marketing and Facebook messenger is one of the top social media sites. ManyChat offers a chatbot to develop your business through Messenger. Raped Fired Pizza sold pizza worth $16,000 in just 6 months by using ManyChat AI chatbot.

Also, this AI chatbot is not limited to Messenger app, any user can chat with chatbot if he uses a link or QR code, Moreover, these chatbots integrate well with Google Sheets, Shopify, Hubspot and more. This easy-to-use interface and price range attracts a lot of start-ups and small businesses.

MobileMonkey

Features

• Notifications
• Sequencing
• Reports and Analytics
• Custom Interface
• Quick Start Templates
• Voice Assistant
• Zapier Integration
• Customer Profiles
• Live Chat
• Targeting
• Sales conversion

MobileMonkey is another messenger based chatbot producer that has made its impact on the global level. Consumers are 3 times more likely to use chat than web forums. Along with Facebook Messenger, it also integrates with Zapier, SMS and WebChat. It offers easy to use interface and the making of bots does not require any coding skills.

MobileMonkey has become one of the leading AI chatbot for social platforms because it includes ad campaigns and Drip marketing. The ability to override the chatbot and converse with the user is also an attractive feature.

Pandorabots

Features

• Custom Interface
• Quick Start Templates
• Voice-Enabled
• Contextual
• Customer Profiles
• Live Chat
• Open standard
• Multi-lingual
• Analytics
• Platform Integration
• Sales conversion

Pandorabots is widely known for its globally acclaimed chatbot Mitsuku. This privately-owned company has made 3,25,000+ chatbots over the years with 2,75,000+ developers and succeeded in growing their business globally.

They make chatbots suited for customer service, marketing, business client meeting and more. These chatbots integrate with Facebook Messenger, Twitter, Line, Telegram, WeChat, Twilio and Viber. They are available for both programmers and Laymen. Multi-lingual support is also a praiseworthy feature.

Bold360

Features

• Pop-up chat
• Knowledgebase
• Reports and Analytics
• Data Workflows
• Quick Start Templates
• Issue Management
• Access management
• Data Governance
• Auditing
• Risk Data Attributes
• Compliance

Bold360 is a customer engagement platform helping businesses to increase and engage their consumer base. Vodafone has seen a 25% reduction in contact-us escalations by using this AI chat platform. Coming from a large enterprise it is highly reliable.

Bold360 is suitable for many businesses because it supports 40 languages and advanced AI to engage customers. The implementation of Data security measures such as Risk Data Attributes and Access management are unique features of this platform.

(Below Information is for LogMeIn, the Parent company of Bold360.)

Chatfuel

Features

• Full-featured bot
• Mobile Access
• Reports and Analytics
• Conversation hand-over
• Templates
• Multiple teammates
• Account Manager
• Cart remainders
• Synced Cloning
• Review management
• Promotion management

Chatfuel is one of the most successful Facebook Messenger based chatbots. It gives up to 80% open rate and 10 times CTR than traditional mail + Drip campaign. The reliability can be easily known from its top clients which include Lego, Ford, Nivia, CNBC along with the ones in the table and more.

It has great and unique features such as Review management, Synced cloning and Promotion management. Also, when a user chats with the bot, it adds them to the database which can be useful in many circumstances.

Imperson

Features

• User-friendly
• Mobile Access
• Reports and Analytics
• Voice-Enabled
• Sales Conversion
• Conversation engine
• Platform Integration
• Promotion management
• Dashboard
• Customer success team
• Knowledgebase

Imperson is an automated chatbot based on NLP user intents. It makes customers conversations quite comfortable and well integrates with major platforms such as Facebook Messenger, Twitter, Skype, Slack and website. This chatbot also provides support for video and audio.

This is well suited for large businesses looking for advanced AI chatbots. It is a complete chatbot with all the features expected.

Meya

Features

• Full-featured bot
• Mobile Access
• Reports and Analytics
• Conversation hand-over
• Templates
• Multiple teammates
• Account Manager
• Cart remainders
• Synced Cloning
• Review management
• Promotion management

Meya is a highly sophisticated software which is made easy and available for users at various levels. It has options to create based on console, grid and even orb. You can create, customize, and train chatbots on meya itself.

Moreover, it integrates well with a variety of messaging apps, social channels, CRMs and customer service platforms. It comes at a cost that befits the technology used and the features provided.

ItsAlive

Features

• User segments
• Email notifications
• Handover Protocol
• Lead Gen form
• API & Webhook
• Customer Profiles
• Intercom support
• Direct line support
• Multi-lingual
• Analytics
• Key Performance Indicators

Using Chatbots on Facebook Messenger can increase your reach 20 times than Facebook publications. ItsAlive is a privately owned chatbot for Facebook Messenger that attracted even huge brands.

They provide all the features expected from a chatbot at a reasonable cost. Though it is tech-oriented, it is made in an easy way for non-technical users to build using drag and drop.

Aivo

Features

• Pop-up Chat
• Live Chat
• Reports and Analytics
• Third-Party Integration
• Transfer/Routing
• Team inbox
• Customer Profiles
• Tickets and Tagging
• Conversation archiving
• Interactable FAQ’s and forums
• Knowledgebase

Aivo which started in Argentina in 2012 has developed and expanded it’s business to 80+ countries with 200+ customers and 300+ million interactions. This is attributable to their technology and their products which even giants like Sony and GM are using.

This deep learning NLP based Aivo chatbot supports 50+ languages and integrates with third-party platforms including Zendesk, Salesforce, Zapier, Live and more. The analysis and the reports will help you understand what you need and develop in those areas.

Many of the companies mentioned are small scale businesses and they do have industry giants as their clients. The size of the business does not matter, but only the quality of the product, features, marketing, and the reach that matters. So, expand the reach of your business by shaking hands with one of these chatbot developers and grow your company to make it a brand.

Read More: Top 5 Best AI Enabled Customer Service-Software Companies [2020]